FAQs – Calming Dog Bed Australia

FAQs

You've got questions and we've (most likely) got answers. If there's something we haven't covered, or if you'd like to talk to a real person, we'd love to hear from you. Email us at petbedfordog@gmail.com and we'll get back to you within 48 hours .

Shipping : 

  • Cosmetic Shipping : Free 
  • Worldwide Shipping : Free 

Where's my order?

Note that orders ship within 1-2 business days after being placed.  

After your order has shipped, you'll receive an email confirmation with the tracking number. Please note that your tracking number may take 1-2 business days to become active.

How long will it take to receive my order? 

Our warehouse ships out orders on a rolling basis, Monday-Friday. Orders typically ship within 1-2 business days after they've been placed. Friday afternoon and weekend orders typically ship out on Mondays. You can receive your order within 14 days . 

My tracking # hasn’t updated in a couple days. What’s going on?

Don't fret! Your tracking number may take 1-2 business days to update from pre-shipment status.

How safe is it to order online?

Absolutely 100% safe! We put time and effort into making sure our security system is 100% safe and secure. With our secure online checkout, all your information are safely secured. All data is encrypted safely processed through  Apple Pay, Google Pay, Shopify Pay. No data is ever stored or seen by our team.

I like the bed but my dog will rip off it, the bed just last 30 second. 

Don't worry. We know because we did the searching for you. The tightly-woven bonded cover is 2x thicker than other dog bed covers to resist scratching, pawing and biting. 

My dogs doesn't anxiety, do they need it? 

Yes, our beds help your dog sleep deeper, reduce muscle and joint pain. Protect your dogs before they get anxiety

Can I wash the whole bed? 

Yes, you just put it into the washing machine. With detachable bed cover, you can remove the cover and wash it easily. We recommend buying an additional cover and you don't need to wait for it to dry.

What does bed made of? 

Crafted with premium nylon fabric and finished with a lush faux fur exterior, we aim to provide your pet with the most comfortable sleeping arrangement imaginable . Non toxic, safe for your kids and pets. 

Does the cat like the bed?

Yes, they do. We recommend our S size for your cat. 

What is your refunds policy ? - Here we go . 

When are you not able to return my order ? 

If you accidentally placed an order with a wrong item/address, you will need to contact our Customer Service by emailing petbedfordog@gmail.com in order to receive a resolution.

You’re not eligible for a return in the following situations:

 

  • The order is not corrected within 24 hours of delivery
  • The product is not broken or it is not defective or is damaged because of use or neglect
  • The product is not in the same condition when you received it
  • The product received is the correct ordered item